Frequently Asked Questions

Through OEM100™, orders can start from just 100 pieces per style. Full OEM Development typically requires a higher MOQ depending on materials, tooling, and construction complexity.

Yes. You can add your logo through printing or embroidery on our bestselling OEM100™ styles, or develop a fully bespoke product through our Full OEM Development service.

OEM100™ starts from proven, market-tested designs with low MOQ and faster turnaround. Full OEM Development builds a completely original product from your specifications, design, and materials.

Yes, our in-house design team can propose original product concepts, structures, and materials as part of our ODM offering.

Yes, private label manufacturing with custom labels, hangtags, and packaging is available on both OEM100™ and Full OEM Development orders.

Most sample requests are completed within 7-15 business days, depending on materials, printing or embroidery complexity, and current workshop capacity.

Sample costs vary by product and customization. Our team will confirm sample fees, and in many cases fees are credited back against your first production order.

Yes, we support revision rounds to ensure the sample meets your color, material, and construction requirements before mass production.

Yes, we can share digital mockups and technical drawings for approval before producing a physical sample.

Yes, OEM100™ collections are available as pre-made samples so you can evaluate quality before adding your branding.

Lead times vary by order size and customization, but typically range from 20-35 days after sample approval and deposit confirmation.

Yes, our facilities are built to scale from pilot production runs to large volume orders without compromising quality or lead times.

Yes, our team provides regular production updates, including key milestones such as cutting, printing/embroidery, sewing, and packaging.

Yes, OEM100™ supports flexible product combinations, allowing multiple styles or colors within a single MOQ-qualifying order.

Our in-process quality control identifies issues early. Any non-conforming units are flagged, corrected, or excluded before final inspection and shipment.

Yes, we offer recycled polyester, recycled paper packaging, FSC-certified paper, and other environmentally responsible material options.

We regularly work with cotton, canvas, velvet, PU leather, PVC, TPU, and recycled polyester, among others.

In most cases, yes. Please contact our team to confirm compatibility with our production equipment and minimum quantities.

Materials used in our production are selected and tested to meet common international safety and compliance requirements relevant to your target market.

Yes, our development team can recommend material options that balance appearance, durability, and cost for your target price point.

We regularly ship to North America, Europe, Australia, the Middle East, and Southeast Asia, and can support most international destinations.

Yes, we support both sea freight for larger volume orders and air freight for smaller or time-sensitive shipments.

Yes, we can coordinate shipping and labeling requirements for FBA and third-party logistics warehouses.

Yes, our logistics team prepares the necessary shipping and customs documentation for international orders.

Yes, orders can be split by destination or timing based on your inventory and launch planning needs.

We apply quality checks at three stages: incoming material inspection, in-process quality control, and final product inspection before shipment.

Yes, we can coordinate with your appointed third-party inspection agency for pre-shipment inspection.

Our quality systems are designed around consistent fabric quality, color accuracy, printing/embroidery precision, and dimensional accuracy for every order.

Please contact our team with photos and order details. We will investigate and resolve valid quality claims according to our order agreement.

Yes, an internal inspection report can be provided before your order ships.

We accept bank transfer (T/T), and other payment methods can be discussed with our sales team depending on your order size and location.

Yes, a deposit is typically required to confirm production, with the balance due before or upon shipment.

Most orders are quoted and invoiced in USD. Please contact our sales team to discuss alternative currency arrangements.

Returning customers with an established order history may be eligible for adjusted payment terms. Please speak with your account manager.

Yes, formal commercial invoices and packing lists are provided for every order.

Yes, we offer retail packaging, gift boxes, poly bags, and sustainable packaging, all available with custom branding.

Yes, options include recycled paper, FSC-certified paper, and biodegradable packaging materials.

Yes, private label branding is available for labels, hangtags, inserts, and stickers, as well as printed packaging.

Minimum quantities depend on the packaging type. Our team will confirm requirements based on your chosen packaging format.

Yes, packaging development can run in parallel with product sampling to keep your launch timeline on track.

Yes, our Full OEM Development service covers concept development, material selection, sampling, and mass production for original product ideas.

Yes, our development team prepares technical drawings and specifications as part of the product development process.

Yes, we regularly advise on construction, materials, and manufacturability to improve an existing design before production.

No, a concept, reference image, or rough sketch is enough for our team to begin design development with you.

Yes, our team performs color matching against your brand color codes during sampling and production.

Yes, we offer recycled and biodegradable materials, sustainable packaging, and responsible sourcing practices across our product range.

Our sustainable material options are tested to meet comparable durability standards for their intended use.

Yes, full collections can be developed using recycled polyester, recycled paper packaging, and other eco-friendly materials.

Yes, supporting documentation can be provided upon request depending on the specific material and certification.